Return & Refund Policy
Return & Refund Policy – Aveline Montréal
At Aveline Montréal, we’re committed to providing exceptional service and a seamless shopping experience for every customer.
Our return and refund policy is designed to ensure fairness and clarity while maintaining the highest level of customer satisfaction.
Please read the following terms carefully before requesting a return.
1. 100% return guarantee on new products
We offer a full return guarantee on all new, non-sale items.
This guarantee does not apply to discounted or promotional products.
2. No refunds on sale items
All items purchased at a discounted price are final sale and cannot be returned or exchanged, even in cases of incorrect sizing.
Please check your size carefully before completing your purchase.
3. Return shipping costs
Customers are responsible for return shipping costs.
Aveline Montréal does not cover or reimburse shipping fees associated with returns.
We recommend using a tracked shipping method to ensure your parcel arrives safely.
4. Return period
Return requests must be submitted within 30 days of receiving your order.
After this period, returns can no longer be accepted.
To be eligible, items must be unused, unworn, and in their original condition with tags attached.
5. Exchanges for sale items
Sale items are not eligible for exchange, including size-related issues.
Please review product descriptions and size charts carefully before ordering.
6. 100% guarantee for defective items
If you receive a defective or damaged product, you are entitled to a full refund or exchange — whichever you prefer.
Please contact us immediately upon discovering the issue, and include clear photos of the defect for faster processing.
7. How to start a return
To begin the return process, please email us at info@avelinemontreal.com.
Once your return has been approved, you’ll receive detailed instructions on how to proceed.
Please note: Returns must include the completed return form provided by our customer service team.
Packages sent without this form may not be processed.
8. Summary
At Aveline Montréal, your satisfaction is our priority.
By following our Return & Refund Policy, we can ensure a smooth, fair, and efficient return process for every customer.
For any questions or concerns, please contact our support team at:
📧 info@avelinemontreal.com